For conveyancers

Conveyancing VOI and AML customer due diligence: connect the evidence

Conveyancers can face overlapping identity questions under electronic-conveyancing and AML/CTF requirements. One evidence collection process may help with more than one purpose, but the obligations are not identical. Keep a record of what each check establishes, which requirements it addresses and what remains outstanding. A completed VOI process should not become an unexplained green light for all AML matters in a transaction.

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Identify the applicable controls separately

Confirm the relevant jurisdiction's participation requirements and the subscriber's identity, client-authorisation and right-to-deal responsibilities. Separately identify the designated service, its customer population and applicable AML CDD. These records answer connected questions but have different purposes. A person can be identified without every question about authority, beneficial ownership, risk or the proposed service being resolved. Describe the evidence once and map its legitimate uses instead of using a single ambiguous verified label.

Assess the identity method on its actual merits

ARNECC's digital-ID guidance explains that subscribers assess whether the steps taken are reasonable; use of a digital service does not remove that assessment. Under AML CDD, consider the reliability, independence and relevance of the evidence for the matter being established. Understand the provider's actual scope. A successful document or biometric result is not a registry search, an ownership analysis or proof that an instruction relates to property the person can lawfully deal with.

Make an evidence map for the transaction

For example, a director signs for a corporate purchaser. Map the identity evidence for that person, the company's identity and relevant ownership or control, authority to act, purpose and risk questions. Identify whether a separate subscriber requirement is satisfied and record any remaining step. Where the same reliable information can be used appropriately, avoid unnecessary duplicate collection. Where a requirement differs, describe the gap rather than pretending the earlier check covered it.

Review changes before the next material act

A changed purchaser, new signatory or unexpected representative may affect several records at once. Revisit the evidence map and relevant approvals before relying on the old result. Apply any delayed-CDD pathway only on its own lawful conditions; a scheduled settlement does not automatically justify delay. Keep necessary evidence and history securely, with access appropriate to each purpose. Check current official requirements instead of assuming a past vendor certificate remains sufficient for a new matter.

Official sources

Use these primary sources to confirm the current rules and apply them to your circumstances.

Sources checked .

Frequently asked questions

Does completing VOI automatically complete AML CDD?

No. Assess what the evidence establishes and identify the additional matters and customer population relevant to the designated service.

Must the same identity evidence be collected twice?

Not necessarily. Appropriate reuse can reduce duplication, but each relevant requirement and any limit on reuse still needs to be satisfied.

Does a Digital ID trustmark prove all conveyancing requirements are met?

No. Understand the accreditation and service scope, then assess the subscriber's requirements and the transaction's separate authority and other controls.

Put it into practice

Cassandra AML turns these obligations into a working system: designated-service decisions, customer due diligence, screening, monitoring and reporting records — hosted in Sydney, free to start.

This guide is general information for Australian professionals. It is not legal advice and does not replace the AML/CTF Act, the AML/CTF Rules or AUSTRAC guidance. Confirm your specific obligations with AUSTRAC or a qualified legal adviser. See our editorial and correction standards.